Acorn Recruitment is seeking an experience Customer Service Executive for their market leading client who are manufacturer of packaging. This is a 12 month fixed term contract maternity cover contract. Monday to Friday 37.5 hours per week. £25,592
The role will involve being fully responsible for the efficient and effective administration of selected existing and potential accounts.
A few of the main responsibilities of this role include:
*Putting the customer at the centre
*Have a strong desire of Excellence
*Providing the highest levels of service from the business and organisations
*Being proactive and being a decision maker.
*Enter all orders into SAP within 24H
*Acknowledge all orders to the customers within 48H
*Keep the pricing log up to date
*Materials and special instruction documents are to be kept up to date and should be checked prior to entering orders
*Make sure the stock sheets (excel documents) have thorough instructions for any account that follows especial or unusual procedures
*Keep the stock sheet up to date at all times
*Ensure digital and physical filing is kept up-to-date to ensure documents are easily found
*Any complaints are to be entered into the system within 24H and the notification letter to be sent to the customer within 24H
*An investigation response is to be sent to the customer within 4 weeks of the date the Impact was initiated
*Chase the relevant teams to ensure each impact response is sent on a timely manner
*Campaign Calendars to be issued to the relevant customers on a regular basis
*Customers are to be updated on current lead times and order delays
*Finished goods will be reviewed by the CSE on a monthly basis and an action plan must be put in place for all Finished Goods over 90 days old
*All emails should be read on the day they are received and actioned immediately. All emails to be acknowledge within 1H
*Identify any potential cost savings
Experience and Competencies:
*Experience of working in Customer Service
*Ability to communicate at all levels
*Flexibility towards change
*Excellent attention to detail, planning and organisational skills
*Time Management and the ability to work under pressure
*Good knowledge and level of Excel and SAP
*French language - desirable
Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
Applying For This Position
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Skills and experienceCustomer Service experience, Good Excel skills, Good communication skills, attention to detail
The award-winning Acorn Group is one of the UK's leading recruitment and training companies.
On-going research confirms that over 96% of our clients would happily recommend Acorn to others (industry average is 87%), and 98% of job-seekers find Acorn's service levels to be better than other agencies (industry average is 77%).
These figures are testament to Acorn's philosophy that people are at the heart of our business and why Acorn is the partner of choice for many national and international organisations, and job-seekers alike.
Acorn offers permanent, temporary and contract recruitment solutions to employers, supported by a portfolio of training, learning and development solutions.
Acorn is a member of the Recruitment & Employment Confederation (REC) and is Investors in People and ISO accredited.