Customer Service Coordinator
Temporary with the possibility of going permanent
Monday - Friday - 09:30 - 18:00
Purpose of Job:
To help to create an efficient and effective, friendly and courteous, day-to-day customer service / order processing department.
Main Duties and Responsibilities:
Order Analysis - Responsible for checking and identifying any errors made by the prescriber for the online orders.
Entering of Orders - Responsible for entering orders immediately onto the computer system in an effective manner when the order is received.
Scheduling of Orders - Responsible for making contact with service users and agreeing a convenient delivery / collection / service / test time. Responsible for scheduling and manifesting orders within set time frames.
Van Runs - Responsible for organising the daily dispatch print runs for the supervisor at the service centre. Responsible for ensuring these runs are passed to the service centre within time scales set.
Communication - Responsible for answering daily calls in a courteous / friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution / outcome in all cases.
Queries / Enquires - Responsible for dealing with all queries and enquires
Administration - Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service
Stationery - Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.
Hardware - Ensure that the fax machine / photocopier and printer are maintained with the appropriate paper and toner, and are functional. Responsible for the safekeeping of your own computer. Any problems must be reported to the customer service supervisor.
Skills and experience
* Excellent communication skills are required to interact with internal staff, prescribers and service users.
* Experience in a busy Customer Service department
* Previous experience of administration, order processing and scheduling work loads
* You must be able to work off their own initiative as well as part of a team.
* Computer Literate with a good working knowledge of Word and Excel.
* Excellent telephone manner.
* Excellent organisational skills with a good eye for detail.
If you are the right candidate for this role please click apply now.
Acorn Recruitment Ltd is acting as an Employment Business in relation to this vacancy.
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Skills and experienceadministarion,customer service, scheduling
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